By mid-morning, the phone at Cou-Yon’s BBQ in Port Allen starts ringing, and it doesn’t let up until well past lunchtime. There’s a midafternoon pause in the action, but it’s short-lived. As the dinner hour approaches, the restaurant’s phone lines begin ringing nonstop again as customers call in to-go orders. It doesn’t matter that the
Diners are phoning it in
Restaurants, facing staff shortages and wanting to improve efficiency, have invested in online options for the placing of to-go orders, but many customers still prefer the old-school method of using the telephone.
