Every business has them. The pet hotel customer who wants his or her dog taken to the McDonald’s drive-thru window every day at the same time for a cheeseburger. The diner who swears off a restaurant forever because the chef mistakenly put chicken in his or her chimichanga. The website production client who insists the
The persnickety customer: Capital Region businesses share their philosophies for tackling a mounting wave of high-maintenance patrons.
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