Survey: Raising Cane’s ranks No. 2 among U.S. quick-service chains

With 63% of customers giving the chicken finger chain an “excellent” rating, Raising Cane’s is tied with two other quick-service restaurant companies as the No. 2 chain in the country when it comes to customer satisfaction, according to the annual Sandelman & Associates Quick-Track study. The other chains with a 63% “excellent” rating are Chick-fil-A and In-N-Out Burger. Salt Lake City-based Café Rio Mexican Grill got the top rating from customers. It’s the fifth straight year Baton Rouge-based Raising Cane’s has placed among the top chains in the Quick-Track study, which looks at approximately 150 companies in 85 U.S. markets. Raising Cane’s was the highest-rated restaurant chain for temperature of food, accuracy in filling orders, and cleanliness of restaurants. “At Raising Cane’s, this is one of the highest honors we can receive,” says Todd Graves, founder and CEO of Raising Cane’s, in a statement. “Serving our customers high-quality meals at a fast pace from immaculately clean restaurants is what we do every day. Having our customers recognize it is the ultimate reward.” Sandelman & Associates is a San Clemente, Calif.-based market research firm tracking attitudes, awareness and usage in the restaurant industry. See its complete Quick-Track survey results here.