In 2020, Wells Fargo paid $3 billion to settle claims that employees had committed widespread consumer abuses ranging from opening unauthorized accounts to forging signatures. Regulators zeroed in on Wells Fargo’s incentive system, intended to juice sales, The Washington Post reports. Employees “secretly opened unauthorized accounts to hit sales targets and receive bonuses,” according to
Do incentive systems encourage bad behavior on the part of employees?
Sign up for the free Daily Report email – local news about the people, companies and issues that impact business impact business in Baton Rouge and beyond.
