Cox working to restore phone service to thousands in Capital Region

If you’ve been getting pesky busy signals or “no circuits available” messages today when you pick up the landline to call out, you’re not alone. Thousands of Cox Communications telephone customers have had only intermittent phone service for much of the day. A company spokesman tells Daily Report the company is experiencing a telephone outage “somewhere in its network” that is affecting an undetermined number of residential and business subscribers throughout the greater Baton Rouge area, though as of 2 p.m. the company was making progress restoring phone service. “The majority of customers should now be able to place and receive calls,” says David Deliman, regional public affairs director for Cox Communications, adding that Internet and cable TV services are not affected. “We are continuing to monitor and address any remaining reported issues.” Deliman says Internet and cable TV services were not affected, nor was 911 service. No word on what caused the problem or when phone service will be completely restored to Cox customers. —Stephanie Riegel