Cox outages Monday due to faulty circuit

Most Cox Communications fiber customers in Baton Rouge experienced an outage of their phone and Internet services Monday for about an hour and a half, says Cox spokeswoman Sharon Bethea. The outage was specifically in Baton Rouge and affected no other areas of the Capital Region, she says. The first reports of it were made at 6 a.m., and full services were restored to customers by 3:45 p.m. About 90% of Cox’s customers in Baton Rouge lost service at some point. “The outage was related to an issue with a circuit that we worked to repair,” Bethea says. “We also performed maintenance on our fiber network last night to make sure everything is working properly.” On Feb. 11, Cox customers in Baton Rouge experienced intermittent phone outages that began around 6 a.m. and were fixed around noon. An AT&T spokesperson says she was not aware of any Baton Rouge customers experiencing service disruptions Monday. —Adam Pearson