AT U-verse restored in the region after 2-day outage

Most AT&T U-verse subscribers in Baton Rouge and other southeast Louisiana areas who went without phone, TV and Internet for the past few days had their service restored around 8 a.m. today, says AT&T Louisiana spokeswoman Sue Sperry. “They worked on this overnight,” Sperry says. “It affected less than 1% of the customers in this region.” However, “for competitive reasons,” Sperry won’t divulge how many of AT&T U-verse’s nationwide 7.4 million customers are in Louisiana. Sperry adds that U-verse went down during an ordinary software upgrade that didn’t initially work with some of AT&T’s servers. The outage affected a number of Southern states. She says AT&T customers who went without service since 8 a.m. Tuesday will receive credit for the outage on their bills. “There might be a pocket here and there” of customers still without U-verse service, Sperry says, adding that, in most cases, they may be able to solve the problem by rebooting their Internet routers and cable boxes. —Adam Pearson