A Cox Communications equipment hub in Denham Springs was inundated with water during the massive south Louisiana floods this past weekend, leaving Cox customers in Livingston Parish without cable and internet services indefinitely. Customers have been complaining on Cox’s Facebook page about the outages.
The hub feeds Cox’s services to the entire parish, says Cox spokeswoman Sharon Souther Truxillo. Crews were finally able to access the facility Tuesday, and engineers are on the ground to restore services.
A timeline for service restoration is uncertain at this point, but Truxillo says more crews are on their way to the scene to help.
“We’re working on this 24/7, literally,” she says. “We will continue to provide updates on the status of this.”
Truxillo says Cox does not have an exact figure at this time for how many customers are affected, though she confirmed that services are out for all of Livingston Parish.
She says Cox is aware of other isolated incidents of outages in East Baton Rouge Parish, believed to be near the Interstate 12 corridor by Florida Boulevard, Greenwell Springs, and Shenandoah. A list of more specific locations was unavailable by this afternoon’s publication.
“We do have isolated neighborhoods that are down in East Baton Rouge Parish, primarily because of damage to the equipment that feeds services to their neighborhoods,” she says.
Cox believes the rest of its network is in “fairly good shape, but we were hit hard in Livingston Parish,” Truxillo says.
In addition, Cox Solutions Stores in Millerville and Gonzales are both closed due to flooding, the company says in a news release.
