Patients want ‘seamless’ experience from providers, Blue Cross president says 

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telemedicine
Throughout the COVID-19 pandemic there’s been a rise in the use of telemedicine conference calls between doctors and patients. (iStock)

Most online health care appointments today amount to visiting a “virtual urgent care center” with a doctor the patient doesn’t know, says Dr. Steve Udvarhelyi, president and CEO of Blue Cross and Blue Shield of Louisiana. 


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