Scott Wozniak: Business is a competitive game  

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Scott Wozniak, CEO of Swoz Consulting, consults with leaders from Silicon Valley to family enterprises. He loves to help others apply what he learned from working inside legendary brands, including eight years working on companywide upgrades at Chick-fil-A. His latest book debuted at No. 1 on Amazon in its category. To learn more, visit ScottWozniak.com.

I love the idea of the customer experience engine. But an engine is not the only useful metaphor for thinking about how to upgrade your company. 


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