Two weeks after Baton Rouge’s bike share program got rolling, the Gotcha bikes have hit a speed bump, rendering them temporarily unavailable.
Dealing with unforeseen technical issues, Gotcha—the South Carolina company that launched program—has placed a hold on the Baton Rouge bikes. But company officials hope to have them back up and running later today.
“We have received a high volume of ridership since launching the bike share system in Baton Rouge, which has revealed some tech issues,” says Gotcha spokesperson Caroline Passe. “Gotcha is finishing a required firmware update on our app. We are experiencing some difficulty so we have put a temporary hold on the bikes in Baton Rouge.”
The Gotcha app experienced nearly 1,000 downloads in less than one week after the long-anticipated Baton Rouge bike share launch in early July, Passe says.
In a text message from Gotcha on Tuesday, riders were informed that the bikes are currently unavailable while the company works through the tech issue. The company said it would let riders know when the bikes are running again.
Gotcha also made the mayor’s office aware of the issue, says spokesperson Rowdy Gaudet, adding the company would address media inquiries regarding the temporary hold on the bikes.
Last fall, the city-parish awarded the five-year bike share contract to Gotcha—one of four firms vying for the deal—for $800,000, the majority of which is funded via a federal grant. Gotcha has since rolled out 500 electric pedal-assist bikes across 50 hubs throughout the city, including LSU and Southern University.