Embarking on 65 years of providing trusted communications systems, Executone of Louisiana embraces its past while looking forward to a promising future with new management at the helm. “As a locally owned and operated company in Baton Rouge, we’ve developed a reputation for reliable, innovative communication solutions backed by exceptional service,” says Chad Coppola, Executone’s new owner, president and CEO. Coppola’s career with Executone spans 30 years, from computer technician and network administrator to sales design and engineering. With years of industry experience and knowledge, he will now lead the company into the future, building on past stability and growth with designs for future expansion.
CONNECT WITH US
Top executives: Chad Coppola, Ronnie Juneau, Carolyn Morgan
Phone: 225.295.3500
Address: 1316 Pennywood Ave., Baton Rouge, LA 70809
Website: executonela.com
SCALABLE SERVICES WITH CUTTING-EDGE TECHNOLOGY
Since first opening in 1961, Executone has focused on bringing cutting-edge technology to a variety of clients, from schools to hospitals to state governments (and everything in between). The company provides a wealth of services including hosted voice and data communications solutions, business telephone and network systems, healthcare communications, and cabling. For example, they provide patients with nurse call buttons, classrooms with intercom systems, and corporations with videoconferencing, smartboards and in-house synchronized clocks.
“In a fast-changing world, a thriving business relies on the latest technology to boost productivity and drive profitability,” says Coppola. “Through partnerships with leading technology manufacturers, we not only stay ahead of the game but empower our customers to do the same.”
Executone has grown exponentially over the years, expanding from two employees and one office to more than 40 team members outfitting the entire state and southeast Texas with the latest in telecommunications products. Additionally, through the Ideacom Network, Executone partners with dealers nationwide to push through the limits of geographical boundaries and provide the same exceptional service throughout the country.
HANDS-ON SERVICE AND A CULTURE OF FAMILY
“We’re different with our customer service,” says Coppola, who lives by the motto: Service is our business, and our customers are the proof. “We’ve got trucks on the road and a hands-on approach. We’re not going to ship you a box of parts and let you have at it.”
Training and customer service, with an emphasis on personal attention through every step of the process, is key to Executone’s success. Whether installing two phones or 2,000, the outstanding service—including factory-certified staff, a 24-hour support
team, and decades of industry knowledge—is always the same, and a bevy
of repeat customers is a testament to their achievements.
Customer satisfaction also stems from competent and skillful employees who love their jobs. “We’re all members of the same team here,” says Coppola, who joked that he may be president, but he is still making coffee and taking out the trash. “I grew up here at Executone, and so did many of our team members who are counting 25 plus years of service. In a time when you see so much turnover of employees, their longevity and commitment speak volumes.”
As Executone turns 65, Coppola invites businesses to go with a trusted name in telecommunications and reach out to discover how Executone can equip companies for success.
