Many companies talk about customer experience. Fewer are willing to say—out loud—that employee experience deserves equal weight. Advanced Office Systems has built its business on a belief that may sound simple but proves difficult to execute: customers are the most important to our business, and employees are the most important in our business.
That distinction matters.
CONNECT WITH US
Top Executives: Paul Pokorney, CEO, Matt Pokorney, President, PJ Pokorney, COO
Address: 11434 Industriplex Blvd.
Phone: 225.752.7700
Website: advancedoffice.com
The company’s corporate purpose is to create a great experience for both customers and employees, with the goal of keeping them for life. It is a longterm view, grounded less in slogans and more in daily behavior. Three operating pillars guide how that purpose shows up in the workplace and, ultimately, in the marketplace.
1. SPEED IS A COMPETITIVE WEAPON. In an environment where responsiveness is often promised and rarely delivered, speed has become a differentiator. Not haste or shortcuts—but intentional, consistent action. Returning calls quickly. Making decisions without unnecessary delay. Removing friction for customers and employees alike. Speed communicates respect, and over time, it builds trust. Momentum, once established, compounds.
2. DO SOMETHING GOOD REPEATEDLY OVER TIME. Perfection is overrated; consistency is not. Advanced Office Systems operates on the belief that you don’t have to be the best company in the world—you have to be your best, repeatedly. In baseball terms, you don’t need a home run every at bat. You need to show up, get on base, and keep moving the runner. Small wins, executed well and sustained over time, outperform occasional brilliance. This mindset lowers fear, encourages accountability, and creates room for people to improve without paralysis.
3. ASSUME POSITIVE INTENT. This principle may be the most transformative—and the most challenging. When leaders and teams assume positive intent, the tone of every interaction changes. Conversations shift from blame to learning, from defense to problem solving. High standards remain, but they are paired with trust. Internally, this creates a healthier culture. Externally, it turns transactions into partnerships. The result is faster collaboration and clearer communication.
Together, these pillars form a philosophy that emphasizes winning first in the workplace. When employees feel respected, supported, and empowered, they deliver better outcomes. Customers experience that difference in consistency, responsiveness, and followthrough—and they stay.
After more than four decades serving the Baton Rouge area and with a fourth of their employees being there for 15 years or more, Advanced Office Systems continues to prove that a business does not have to choose between people and performance. When you invest in both, the marketplace responds.
FROM THE CEO
“In March 2026, Advanced Office Systems proudly celebrates 45 years in business. From the beginning, our growth has been driven by a simple mindset—invest for the long term while appreciating what matters today. Each day meant working toward things that wouldn’t pay off immediately: strong relationships, better solutions, and the trust of our customers. It also meant recognizing the value of the moment—great employees, loyal clients, and partnerships built over time. That balance has guided us through five decades of change and innovation. We are grateful to the customers who have grown with us and look forward to adding value for many years to come.”
PAUL POKORNEY
